This Privacy Policy explains how LexNigeriana collects, uses, stores, and shares personal data when you visit our website, create an account, use our software-as-a-service platform, or otherwise interact with our products and support channels.
In this policy, "LexNigeriana," "we," "our," or "us" means the operator of the LexNigeriana platform, and "you" means the individual or organization using the platform, whether as a customer, end user, prospect, or website visitor.
1. Scope
This policy applies to our website, hosted application, customer accounts, marketing communications, onboarding activities, and support operations. It does not apply to third-party services that you connect to the platform or to websites we do not control.
2. Information We Collect
Account and profile information
We may collect the information needed to create and administer your account, including:
- Name, work email address, phone number, job title, and organization details.
- Authentication and account-management data, such as hashed passwords, login events, and security settings.
- Billing, subscription, and transaction records needed to administer commercial relationships.
Workspace and service data
When you use the platform, we may process content you or your users submit, generate, or upload, including:
- Documents, matter records, company secretarial records, filings, internal notes, and other workspace content.
- User-generated communications, comments, task updates, and audit events.
- Configuration settings, workflow definitions, and operational metadata.
Technical and usage data
We may automatically collect operational information such as:
- Device, browser, network, and application telemetry.
- IP address, approximate location, timestamps, referrers, and session activity.
- Error logs, performance metrics, security events, and feature usage analytics.
Support and commercial communications
If you contact us, request a demo, subscribe to updates, or engage with support, we may keep the details of those interactions, including messages, attachments, and follow-up actions.
3. How We Use Information
We use personal data and service data to:
- Provide, secure, maintain, and improve the platform.
- Authenticate users, enforce permissions, and protect accounts and systems.
- Deliver product functionality, including search, workflow automation, analytics, collaboration, and optional AI-assisted features.
- Process payments, invoices, renewals, and subscription administration.
- Respond to support requests, investigate incidents, and communicate operational notices.
- Monitor performance, diagnose errors, prevent abuse, and maintain service reliability.
- Comply with legal obligations, enforce our agreements, and protect our rights, users, and services.
- Send product updates, event notices, or marketing communications where permitted by law.
4. Legal Bases for Processing
Depending on the context, we process information because:
- It is necessary to perform a contract with you or your organization.
- It is necessary for our legitimate interests, such as securing and improving the service.
- We need to comply with a legal obligation.
- You have provided consent, where consent is required.
5. How We Share Information
We may share information with:
- Service providers and infrastructure partners that support hosting, storage, analytics, communications, payments, and customer support.
- Professional advisers, auditors, insurers, and legal counsel where reasonably necessary.
- Regulators, courts, law enforcement, or other authorities where required by law or legal process.
- Successors or counterparties involved in a merger, acquisition, financing, or asset transfer, subject to appropriate safeguards.
We do not sell personal data in the ordinary meaning of that term. We also do not disclose customer workspace content to third parties except as instructed by the customer, as required to operate the service, or as required by law.
6. AI and Automated Processing
Some product features may use artificial intelligence, language models, speech services, or document-processing services. Where enabled, inputs and outputs may be processed by infrastructure or model providers acting on our behalf or on your configured route settings. You are responsible for reviewing whether a given feature is appropriate for the data you choose to submit.
7. Cookies and Similar Technologies
We may use cookies, local storage, and similar technologies for authentication, security, session continuity, preferences, product analytics, and website performance. You can control cookies through your browser settings, subject to the limitations of essential cookies.
8. Data Retention
We retain information for as long as reasonably necessary to provide the service, comply with legal and contractual obligations, resolve disputes, enforce agreements, and maintain appropriate business and security records. Retention periods may vary by data type, product plan, and legal requirements.
9. Security
We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. International Transfers
We and our service providers may process data in multiple jurisdictions. Where data is transferred across borders, we rely on appropriate safeguards and contractual measures where required by applicable law.
11. Your Rights and Choices
Depending on your location and applicable law, you may have rights to:
- Access, correct, update, or delete your personal data.
- Request a copy of your data or receive it in a portable format.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Opt out of non-essential marketing communications.
If we process data on behalf of an organization that is your employer or customer, please direct your request to that organization first. We may need to verify your identity before fulfilling a request.
12. Children's Privacy
Our services are designed for professional and business use and are not directed to children. If you believe a child has provided personal data to us inappropriately, contact us and we will review the request.
13. Changes to This Policy
We may update this Privacy Policy from time to time. If we make a material change, we may provide notice through the platform, by email, or by updating the effective date above.
14. Contact Us
If you have questions, complaints, or requests about this Privacy Policy or our data practices, contact us at:
- Email: privacy@lexnigeriana.com.ng
- Support: support@lexnigeriana.com.ng
- Location: Lagos, Nigeria